Monext, France's first PCI DSS-certified Customer Service Centre
Monext is the first player on the French market to receive PCI DSS (Payment Card Industry Data Security Standard) certification for its Customer Service Centre. Monext therefore boasts one of the very few Customer Service Centres in Europe able to offer an ultra-secure processing service for cardholders' personal data (VISA, MasterCard, JCB ...) that complies with current industry requirements.
Offering our clients and our clients' clients guaranteed levels of availability and service quality
Our Customer Service Centre is open 24/7 and plays a vital support role in all our customers' electronic payment projects. We constantly tailor the size of our Customer Service Centre teams to respond to peaks in activity (sales, public holidays and holiday periods). The 200 Customer Service Centre agents employed in our Customer Service Centre are spread out over two different sites and process 4 million calls each year dealing with payment method-related issues (blocking cards, authorization requests, premium cardholder services, cardholder enquiries, technical support).
Services tailored to the needs of our French and European clients
The services we offer are constantly evolving in line with the changing environment and changing requirements of the payment methods market. We regularly introduce new services for the benefit of our clients in France and Europe. As always, these services focus on Payment Methods and Banking Transactions. Monext Customer Service Centre agents are proficient in a range of languages: French, English, Italian and Spanish.
